For property management companies
Manage twice the units with the team you have today.
Graft is an AI operations layer that handles maintenance coordination and tenant updates automatically, so your existing team can manage more properties, over WhatsApp.
Currently onboarding a small number of design-partner teams.
Why this matters to your bottom line
Your management fee shouldn't shrink every time you grow.
You earn a fee per property, but your biggest cost — staff to handle maintenance calls and chase vendors — grows right alongside it. Every new property you take on should add to your margin, not eat into it.
Today: one property manager can realistically handle 40-50 units before they're overwhelmed.
With Graft: the same person comfortably manages 80-100 — doubling your fee income from the same team.
Sound familiar?
And here's what causes it, every single day.
Requests lost in an inbox
A maintenance email sits unread for two days, then another two.
Lease terms nobody rereads
Until there's a dispute about what the lease actually said.
Turnovers fall through the cracks
The gap between move-out and move-in is where things get missed.
No record of what was promised
When did you say it'd be fixed, and to whom? There's no trail, just memory.
How it works
Nothing new to install. It just runs on the channel you already use.
Tenant reports it
A maintenance issue, a lease question — on the channel they already use.
Graft checks the record
Ticket history, lease terms, unit status — checked before anything is drafted.
Your manager approves
Nothing real happens without a sign-off — a ticket, an inspection, anything.
Tenant gets updated
Status changes go out automatically. Nobody has to ask twice.
What Graft actually does
Not a chatbot. An operations layer.
Maintenance ticket tracking
Every request logged, assigned, and tracked to close — not lost in an inbox.
Tenant and lease management
Every tenant, unit, and lease in one place your team can actually query.
Answers from the actual lease
"What's the pet policy for unit 4B?" gets answered straight from that lease — not a generic guess.
Unit-turnover workflow
An inspection recommendation is drafted automatically — your manager approves it before a ticket is created.
Overdue-ticket watching
Tickets sitting open too long get flagged on their own — nobody has to remember to check.
Vacant-unit tracking
Which units are sitting vacant right now, surfaced without pulling a report.
There's more
Other ways this grows your business.
Owner-clients who stay
An owner unhappy with slow maintenance response takes their portfolio to a competitor. Fast response keeps them.
A pitch that wins new owners
Visible responsiveness and an audit trail is a real advantage when acquiring new property owners.
Less time vacant
Faster turnover between tenants means less time a unit sits empty — lost rent for the owner, lost fee for you.
Fewer lease disputes
Answering lease questions straight from the document reduces miscommunication-driven conflicts.
Why Graft
Built on trust, not just AI.
Every action Graft takes is logged, auditable, and gated by role — nothing gets written to your records without a clear trail of who approved what. It's not a chatbot guessing at replies. It's an operations layer built the way software that touches real decisions should be.
Full audit trail
Every ticket, message, and approval is logged — nothing disappears into an email thread.
Role-based approvals
Sensitive actions can require sign-off before anything happens — your call, per action.
Human-in-the-loop
Anything uncertain gets escalated to a person, not guessed at with confidence.
Let's run a pilot.
We're working with a small number of property management teams to get this right. If growing your portfolio means shrinking your margin, let's talk.