For facility management teams
Manage more societies with the team you already have.
Graft is an AI operations layer that handles the daily coordination — complaints, vendor follow-ups, updates — so your existing team can take on more societies, over the WhatsApp they already use.
Currently onboarding a small number of design-partner facility teams.
Why this matters to your bottom line
Every society you add shouldn't need another coordinator.
You manage several societies with a small team, and every one of them generates the same complaints and vendor follow-ups all day. Take on one more society today, and you're one step closer to needing to hire another coordinator — which eats straight into what you actually take home.
Today: 2 coordinators can realistically manage 4-5 societies before they're stretched thin.
With Graft: the same 2 people comfortably manage 7-8 — 50-60% more societies, no new hire.
Sound familiar?
And here's what causes it, every single day.
One complaint becomes ten messages
Five residents report the same issue. Five separate replies needed, every time.
"Any update?" — again
The same question, from everyone, all day, until the issue is finally closed.
Chasing vendors by phone
No one actually knows when the electrician is going to show up — including you.
No record of what was promised
When did you say it'd be fixed, and to whom? There's no trail, just memory.
How it works
Nothing new to install. It just runs on WhatsApp.
Resident sends a message
A complaint, a question, a request — on the same WhatsApp they already use.
Graft triages it
Checks for duplicates, judges severity, and opens or updates a ticket automatically.
Graft drafts the outreach
Prepares the vendor message and a proposed ETA — your manager confirms the real details.
Everyone gets updated
Every affected resident hears back automatically — before they have to ask.
What Graft actually does
Not a chatbot. An operations layer.
Complaint deduplication
Five reports about the same issue become one ticket — not ten separate ones to manage.
Proactive status updates
Residents get notified the moment something changes. Nobody has to ask twice.
Vendor outreach, drafted for you
Graft drafts the message and a proposed ETA — your manager confirms the real details, and residents get notified automatically once it's done.
Predictive maintenance flags
The same lift complained about four times this month? Flagged before it fails completely.
Answers from your own bylaws
Pool hours, renovation rules, parking policy — answered instantly from your society's own documents.
Emergency keywords flagged instantly
A message mentioning fire, a trapped resident, or a security threat gets flagged the moment it arrives — routed separately, not queued behind routine complaints.
There's more
Other ways this grows your business.
Fewer societies leave
A managing committee that feels ignored looks for a new facility manager. Fast, consistent responses keep the contracts you already have.
A pitch that wins new societies
"Every complaint tracked, every promise logged" is a real advantage when competing for a new society's contract.
Cheaper repairs, not just faster ones
Catching the 4th lift complaint before a full breakdown avoids a far more expensive emergency repair.
Protection when things are disputed
The audit trail protects you when a resident or committee disputes what was promised or done.
Why Graft
Built on trust, not just AI.
Every action Graft takes is logged, auditable, and gated by role — nothing gets written to your records without a clear trail of who approved what. It's not a chatbot guessing at replies. It's an operations layer built the way software that touches real decisions should be.
Full audit trail
Every ticket, message, and vendor contact is logged — nothing disappears into a chat history.
Role-based approvals
Sensitive actions can require sign-off before anything happens — your call, per action.
Human-in-the-loop
Anything uncertain gets escalated to a person, not guessed at with confidence.
Let's run a pilot.
We're working with a small number of facility management teams to get this right. If hiring another coordinator is the only way you can see to grow, let's talk.