For field service companies
Grow your client base with the dispatcher you already have.
Graft is an AI operations layer that handles service-call triage and client updates automatically, so your existing dispatcher can take on more, over WhatsApp.
Currently onboarding a small number of design-partner teams.
Why this matters to your bottom line
Your dispatcher shouldn't be the reason you can't grow.
Your dispatcher spends the whole day taking complaints, checking who's free, and calling clients back — necessary work, but it doesn't bring in revenue the way a technician does. To take on more clients today, you'd need to hire a second dispatcher, straight out of your margin.
Today: one dispatcher can realistically juggle around 50 active clients.
With Graft: the same person comfortably handles 100+ — doubling your client base before you need a second hire.
Sound familiar?
And here's what causes it, every single day.
After-hours calls get missed
A call at 9pm gets a callback tomorrow — if it gets one at all.
Technicians show up blind
No equipment history, no client notes, no idea what's already been tried.
Renewals slip past
A contract lapses because nobody was specifically watching the date.
No record of what was promised
When did you say the technician would arrive, and to whom? No trail, just memory.
How it works
Nothing new to install. It just runs on the channel you already use.
Client reports it
A call, a text, a message — on the channel they already use.
Graft triages it
Checks the client's and equipment's history, and drafts the job.
Your dispatcher approves
Nothing gets scheduled, and no technician is sent, without a sign-off.
Client gets updated
ETA and status, automatically — without another phone call.
What Graft actually does
Not a scheduling app. An operations layer.
Equipment and client tracking
Every piece of equipment, every client, every open request — in one place your dispatcher can actually query.
Service-request triage workflow
A draft plan gets prepared automatically — your dispatcher approves it before a technician is sent.
Answers from your service policies
Warranty terms, service-window rules, policy questions — answered straight from your own documents.
Voice-call intake
A caller describes the problem by phone and it becomes a triaged request. Prototype — simulated, not yet live on a real line.
Contract-renewal watching
Upcoming renewals get flagged automatically, well before they're forgotten.
Equipment-needing-service alerts
Equipment flagged as needing service surfaces on its own — not buried until it fails.
There's more
Other ways this grows your business.
Higher contract renewal
Faster response and clearer communication is a real reason a client renews instead of switching providers.
Better technician utilization
Deduplication means technicians aren't sent on redundant call-outs, so each day generates more billable visits.
Upsell opportunity
Predictive flags on recurring issues create a natural opening to sell an upgrade or premium service tier.
Proof for new contracts
A full service history log is evidence of reliability you can show a prospective client.
Why Graft
Built on trust, not just AI.
Every action Graft takes is logged, auditable, and gated by role — nothing gets written to your records without a clear trail of who approved what. It's not a chatbot guessing at replies. It's an operations layer built the way software that touches real decisions should be.
Full audit trail
Every request, message, and technician dispatch is logged — nothing disappears into a text thread.
Role-based approvals
Sensitive actions can require sign-off before anything happens — your call, per action.
Human-in-the-loop
Anything uncertain gets escalated to a person, not guessed at with confidence.
Let's run a pilot.
We're working with a small number of field service teams to get this right. If your dispatcher's phone is the bottleneck on your growth, let's talk.